Privacy Policy
Last updated: April 22, 2025
Applies to citizens and residents of Australia

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1. Introduction

Welcome to The Leak Detective Gold Coast (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose and protect the personal information you provide to us when you visit https://theleakdetective.com.au (“the Website”). By using the Website, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact us (e.g. name, email address, phone number, company name)
• Create an account or subscribe to newsletters
• Submit feedback, enquiries or support tickets
• Make a payment or request a quote

We also collect certain information automatically when you visit the Website, including:

• Device and browser information (e.g. IP address, browser type/version, operating system)
• Usage data (e.g. pages viewed, time spent on pages, referring website)
• Cookie identifiers and other identifiers stored on your device—see our Cookie Policy.

3. How We Collect Information

• Directly from you: via forms, email correspondence, phone calls.
• Automatically: through cookies, web beacons, server logs and analytics tools.

4. Why We Collect and How We Use Your Information

We use your personal information to:

1. Provide and improve our services – diagnose technical issues, understand user behaviour, personalise your experience.
2. Communicate with you – respond to your enquiries, send service-related notices, newsletters and promotional materials (you can opt out at any time).
3. Process payments – issue invoices and receipts, prevent fraudulent transactions.
4. Marketing – with your consent, send you special offers, updates and relevant content.

5. Disclosure of Your Information

We may disclose your personal information to:

• Service providers who help us operate the Website (e.g. hosting, analytics, payment processors)
• Professional advisers (e.g. accountants, lawyers) when required by law or to protect our rights
• Regulators or law enforcement if required by applicable law, court order or government regulation
• Affiliated businesses in the event of a merger, acquisition or sale of assets (we’ll notify you before any transfer)

All third parties to whom we disclose information are required to handle it in accordance with this policy and the Australian Privacy Principles.

6. Cookies and Other Tracking Technologies

We use cookies, web beacons and similar technologies to collect usage data and to improve your browsing experience. For full details, please see our Cookie Policy.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include:

• Secure server hosting
• SSL/TLS encryption for data in transit
• Access controls and regular security reviews

No system is completely secure; if you suspect any misuse of your information, please contact us immediately.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or de‑identify your data.

9. Cross‑Border Disclosure

Some of our service providers are located overseas (for example, analytics and cloud‑hosting services in the United States). Whenever we transfer personal information across borders we ensure appropriate safeguards are in place, in accordance with APP 8.

10. Your Rights

Under the Privacy Act 1988 you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate, incomplete or out‑of‑date data
• Request the erasure of your personal information (where lawful)
• Object to or restrict certain processing activities
• Withdraw your consent at any time (where processing is based on consent)

To exercise any right, please contact us using the details below.

11. Notifiable Data Breaches

If we become aware of a data breach that is likely to result in serious harm to any individual, we will follow the Notifiable Data Breaches (NDB) scheme: contain the breach, assess the risk of harm, and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) within 30 days.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the new version on this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact:

The Leak Detective Gold Coast
Page Parade, Burleigh Heads, QLD 4220
Australia
Email: info@theleakdetective.com.au
Phone: +61 411 861 343